Delivery Charges

  • Delivery charge is £3.00 per order or FREE UK standard delivery on all orders over £50.
  • Simply add the item(s) to your basket and select your delivery method to view your total order.
  • This does not commit you to any order until you checkout and make payment.

Dispatch Timescales

  • Once you have completed the checkout process and made payment, your order will be packed and dispatched to you. If placed before 2.00pm, your order will be dispatched same day (Monday – Friday excluding weekends and bank holidays). Items will be dispatched by 2nd class post. Allow up to 3 working days for delivery.
  • A confirmation email of your order will be sent to you immediately after you have placed your order and then a dispatch email will be sent once your order is ready for dispatch.

Returns, Refunds & Exchanges

14 Day Returns Policy

I hope you are very happy with your order, but should you for any reason decide to return all or part of your order, you have the right to cancel the item(s) on your order (exclusions apply, see below) and request an exchange or refund via email and return the item(s) within 14 days from the date you received your order, providing the item(s) are still in the exact same unused condition as sent to you.* (returns procedure below).

I understand returns need to be dealt with quickly and efficiently. To give you peace of mind, all returns are dealt with the same day (if a working day).

Please follow these steps for a hassle-free return.

  • Simply email me or reply to any order confirmation email you have received from me within 7 days of receiving your order. Please state in your email if you require an exchange or refund and ensure you provide me with your name and order number and if exchanging, details of the item you wish to exchange for.
  • When returning the item(s), enclose a note inside your parcel stating the item you are returning and the reason for return.
  • You are responsible for the costs of returning the item(s) back to me and I can take no responsibility for any item(s) lost in the post so I recommend you use a trackable delivery service for your peace of mind to include your name and address on the back of the parcel.
  • Goods returned as ‘unwanted’ or ‘incorrectly ordered’ will be accepted at the discretion of Jessie Heard Makeup & Beauty.

Exchanges

There is an exchange delivery charge of £3.00 to resend your exchange. I will invoice you via email for this so you can pay by BACS transfer.

Refunds

All refunds will be processed back onto your original payment method. I refund the full amount of the purchase price (delivery charge is a direct cost and therefore non-refundable).

All item(s) are inspected* once received back and prior to processing any exchange or refund, so please ensure you comply with the following:

Inspect* – items must be returned in their original condition. They must be unopened/unused. Any items found to be used, damaged or appear to have been used will be exempt from this returns policy and no exchange/refund will be given.

Damaged, Faulty or Not As Described

All items supplied leave the premises without any knowing damage or defect. If your parcel is damaged on delivery you will need to send a photograph of the damaged item and packaging. Faults reported after 24 hours of delivery are not covered and therefore I will hold no responsibility.

I will refund your return postage costs after receipt and inspection of the item(s) and I will pay the postage costs for replacements to be sent to you. Replacements are on a like for like basis only (exact item). If you require a different item, this will be treated as a normal exchange. If you change your mind and do not wish to have a replacement, I will simply treat as a normal refund return, therefore no postage costs will be reimbursed.

I am unable to exchange, refund or replace an item(s) until I have received the original item(s) back. To be fair and equal to all customers, I do not make any exceptions to the returns policy, so you will be deemed to have accepted the goods if you have not requested otherwise within the 7 day timescale. Any return requests after 7 days will be refused.

You agree to be bound by the terms and conditions of this returns policy when you place your order with me. If you have any questions regarding this policy, please get in touch before ordering.